Core Values

The following list of core values reflect what is truly important to us as an organization. Every day these values guide our thoughts, words and actions. They are what makes American Bag Company such an exciting and unique business.

• Selling the highest quality thermal bags available
• Satisfying and delighting our customers
• Caring about our planet

Selling the highest quality thermal bags available

More convenient

We believe that our products should not only be functional but also fun to use. Therefore we select only high-tech and light weight thermal materials that have the same thermal qualities as thicker padded bags but are lighter in weight and slimmer in size. All of our bags weigh less than 2.5 oz and fold completely flat to fit almost anywhere. As a retailer, this makes them easy to ship, store and merchandise. As a user, you can keep several bags in the back of your car without sacrificing any space whatsoever.

Best performance

We realize that people depend on our bags, whether it is keeping a meal hot on the way home from work or keeping vaccines cold during transportation. This has driven us to create the best performing thermal bags on the market.

Quality standards

We have high standards and our goal is to manufacture the highest quality thermal bags we possibly can. Our German manufacturing plant is fully automated which allows us to produce large quantities quickly with a very low defective rate. Every year substantial investments are made in new equipment to ensure we stay on the cutting edge of production and have the ability to meet any demand our customers have. The result is a product that is completely food safe, waterproof, sturdy, light weight, washable, reusable, recyclable and has a captivating appearance that makes it fun to carry around.

Satisfying and delighting our customers

Our customers

They are the most important stakeholders in our business. Only by satisfying our customers today do we have the opportunity to grow and prosper tomorrow.

Extraordinary customer service

Extraordinary is an easy term to toss around and it often has different meanings to different people. To us, it means striving to exceed our customer's expectation every time without exception. The things we do contain a lot of excitement for us and we hope to pass some of that on to our customers - be it in a face-to-face meeting, a phone call or an email.

Meaningful value

We offer value to our customers by providing them with high quality products, extraordinary service and a competitive price. We are constantly challenged to improve the value proposition to our customers.

Integrity in all business dealings

Integrity is very important to us. We treat our customers with respect, fairness and integrity at all times.

Caring about our planet

Through our products

All of our products are environmentally friendly because they are reusable and 100% recyclable. Since our bags are very sturdy and can easily be cleaned they can last for weeks, months or even years.

Through our wise environmental practices

We respect our environment and recycle, reuse, and reduce our waste wherever and whenever we can.